Coronavirus guidance

Coronavirus (Covid-19) – answers to some questions patients may have

The health, wellbeing and safety of our patients, their families and our people is our priority.

The hospital remains open as usual, however there are some changes to our services . Please be reassured that we are monitoring the Covid-19 situation closely.

We appreciate your understanding during this unusual time.

Here are answers to some questions our patients may have about coronavirus (Covid-19) and some information about what we’re doing to keep our patients and their families, our staff and consultants safe.

Our approach is in line with guidance from the UK Government and Public Health England. We may update our approach as things change.

What are the symptoms of Covid-19?

The NHS has outlined the symptoms as:

  • a high temperature (37.8C or higher) – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly
  • loss or change to your sense of smell or taste

For more details and what to do if you have symptoms please visit the GOV.UK website. Do not go to a GP surgery, pharmacy or hospital.

I have an appointment booked at the hospital, should I still attend?

We’ll be in touch if we need to change your appointment and will do our best to avoid any last-minute cancellations.

When you arrive at the hospital, we’ll take your temperature and ask you to use the antibacterial hand gel which is readily available around the hospital.

If you have an appointment and you have any of the Covid-19 symptoms, please call us on +44 (0)20 7460 5700 before you come to the hospital.

Please don’t come to the hospital if you haven’t booked an appointment. Our walk-in service is unavailable at the moment.

How will you manage a Covid-19 patient in the hospital?

We treat patients with infectious diseases every day and have all the necessary processes and policies in place to manage these.

What are you doing to support the NHS?

We fully support the announcement that independent hospital providers will work in partnership with NHS England to help respond to Covid-19.  We are already accepting patients from local NHS trusts to create bed capacity in the NHS, and we will be treating urgent medical and surgical patients on behalf of the NHS to help them respond to the additional Covid-19 demand. It will relieve pressure and allow the NHS to treat more patients.

Can I visit my friend or relative in the hospital?

To maintain a safe environment for patients and our hospital teams please adhere to the following guidelines.

  • Outpatients may have a companion accompany them to their appointments, however we encourage patients to attend alone.
  • Inpatients may have visitors throughout the day, in addition to any companions. There should be a maximum of two visitors in your room at any time, and we encourage you to minimise the number of visitors you have during your stay.
  • Children on our Skyline ward may continue to have one parent/carer to stay with them and can have additional visitors between 7am and 10pm.
  • All visitors will be given a new facemask (provided by us) which must be worn for the duration of their visit.
  • Inpatients who are isolating at the hospital because of coronavirus are not permitted to have visitors during their isolation period.

Please check our visitor guidelines for further information.

Can I send a message or gift to someone in hospital?

We know that keeping in touch with family and friends while you’re unwell and in hospital is very comforting. You can send something to someone staying at the hospital.

During the Covid-19 outbreak, we’re taking some extra precautions to protect everyone at the hospital and keep them safe at this difficult time.

Please arrange for any messages, cards or gifts to be delivered to the hospital between 8am and 8pm on weekdays or weekends, and we’ll be happy to pass them on.

Anyone delivering a message, card or gift for a patient will have their temperature taken before they enter the hospital Reception area. If their temperature is below 37.8C, our Welcome Desk team will be happy to arrange for it to be delivered to the patient. If their temperature is above 37.8C, they’ll be unable to enter the hospital or leave the message, card or gift.

Where can I find more information?

Please always check the most recent government advice and Public Health England website for the most up-to-date guidance.  You can also visit Bupa’s Coronavirus information hub where you can find information and support.

Summary risk assessment

> Download the Cromwell Hospital Covid-19 summary risk assessment