Consultants' update: November 2025
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A message from Luis Pedro, Chief Operating Officer
Welcome to this month’s newsletter.
This past month has been outstanding for Cromwell Hospital, with record patient volumes and revenue. These milestones are a testament to the expertise, dedication, and collaboration of our consultant community. Thank you for the trust you place in our teams, the collaborative spirit you bring to the hospital, and the exceptional care you deliver to every patient.
Strengthening our support ecosystem
Our first virtual Town Hall for consultant secretaries was a great success, bringing together over 50 attendees. The session featured valuable updates from Reservations, IT, Self-Pay, Radiology, and Front of House, followed by an open Q&A and a prize draw to close. This Town Hall will now become a regular forum to strengthen support for your practices and keep your teams informed, connected, and empowered.
A major milestone for cardiac care
Cardiac services continue to advance at pace. We opened our second cath lab, reaching full utilisation within several days. Alongside this, we celebrated our 100th cardiac surgery of the year, marking another significant milestone in our commitment to delivering outstanding cardiac care and improving access and flexibility for both consultants and patients.
Theatres and robotic surgery: Continued progress
Our theatres remain exceptionally busy, driven by strong consultant collaboration and outstanding support from our clinical teams. The robotic surgery programme continues to grow, with both the da Vinci Xi and Single Port systems enabling innovative procedures that deliver reduced pain, faster recovery, and new treatment options for patients.
This month, we celebrated a notable milestone: Mr Amer Raza and our theatres team completed their 100th gynaecological procedure using the da Vinci Single Port system this year. This achievement underscores our commitment to surgical innovation and world-class patient care.
Lexham: A new chapter begins
Lexham is entering an exciting new phase of growth. Later this month, we’ll welcome our first patient, marking the beginning of a new chapter in our outpatient and diagnostics strategy. Next month, the new Lexham building officially opens, expanding access to diagnostics, enhancing patient pathways, and strengthening our network for consultants and patients alike.
Championing men’s health
I’m proud to be the Executive Sponsor for our new partnership with Prostate Cancer UK. Our focus is to raise awareness, challenge stigma, and drive progress in men’s prostate health. I also want to thank our Men’s Health colleagues for their enthusiastic support of Movember – your commitment to this important cause is truly inspiring.
Improving patient experience: Your impact
Our progress in patient experience is clear. Google reviews have risen again, now standing at 4.1 – placing us among the highest-rated private hospitals in London. This improvement reflects your continued efforts to address concerns around delays and lateness in outpatients. Patient feedback and NPS have also improved once more, demonstrating the real impact of our shared commitment to delivering exceptional care.
Listening to our people and our consultants
In November, we ran our Staff Survey, PULSE, and achieved a record level of participation. Results will be shared soon, and we look forward to using these insights to strengthen our culture and enhance our services.
We are now running our Consultant Survey, and I want to thank everyone who has already taken the time to respond. Your feedback is invaluable – it helps us understand how we can better support your practice, reduce friction, and enable you to deliver exceptional care.
Looking ahead
From cardiac milestones to robotic innovation, the expansion at Lexham, and continued gains in patient experience and engagement, our momentum has never been stronger. Thank you for your leadership, partnership, and unwavering commitment to excellence at Cromwell. I’m excited about what we will achieve together in the months ahead.
Luis Pedro, Chief Operating Officer
Cromwell Hospital
The latest news and updates from our Kensington hospital.
Second cath lab opens at Cromwell Hospital
Cromwell Hospital is delighted to announce the opening of two new cath labs in 2025, expanding access to angiography services.
Both labs are equipped with advanced Philips Azurion systems: our first cath lab features the Azurion bi-plane system, while the second – which officially opened on Monday 3 November – is fitted with the Azurion 7 single-plane system.
With the recent closure of several cath labs across London, we understand some cardiologists may be seeking a new location for their cases. We would be pleased to support your practice and offer access to our state-of-the-art facilities.
For more information or to book, please contact Carola Nane, Theatre and Cath Lab Scheduling Manager, at [email protected].
Cromwell Hospital performs first single-port robotic colorectal surgery in London
Cromwell Hospital has achieved another major milestone in robotic-assisted surgery, becoming the first centre in London to perform a single-port robotic colorectal procedure using the da Vinci Single Port (SP) system.
The landmark procedure was successfully carried out by Mr Ahmed Karim, Consultant Colorectal Surgeon, making him the first colorectal surgeon in London trained in single-port robotic-assisted surgery.
This advancement builds on Cromwell Hospital’s pioneering record in robotic innovation. The hospital was the first in the UK to perform gynaecology and hepato-pancreato-biliary (HPB) surgery using the da Vinci SP platform and has now expanded its programme to include colorectal surgery, placing it at the forefront of minimally invasive surgical care.
Mr Ahmed Karim commented: “Performing the first single-port robotic-assisted colorectal surgery in London marks an exciting step forward for patients and colorectal care. Single-port technology offers a less invasive option with faster recovery and minimal scarring. I am proud to introduce this advanced technique and to support the continued development of robotic surgery at Cromwell Hospital.”
Dr Timothy Crook and Datar Cancer Genetics host session at ESMO Congress 2025
Dr Timothy Crook, Consultant Medical Oncologist at Cromwell Hospital, and Datar Cancer Genetics recently hosted a special “Precision Oncology: Meet the Experts” session at the European Society for Medical Oncology (ESMO) Annual Congress, which was held in Berlin, Germany from 17 to 21 October.
As the leading professional organisation for medical oncology, ESMO’s Annual Congress is the most influential global platform for clinicians, researchers, patient advocates, journalists, and healthcare industry professionals.
The “Meet the Experts” session offered a unique platform for clinicians and researchers worldwide to engage with the specialists, exchanging insights and experiences on the rapidly evolving landscape of cancer genomics. Among the many significant research advances presented, highlights included:
- exosomal miRNA analysis for enhanced breast cancer classification
- AI-powered circulating tumor cell (CTC) detection
- comprehensive genomic profiling in gliomas
Dr Vineet Datta, Senior Director of Global Strategy at Datar Cancer Genetics, said: “These new findings reflect our sustained efforts in advancing translational and clinical research that supports better understanding of the genomic landscape. These publications intend to support more effective decision making across the cancer management pathway including better therapy selection and cancer monitoring.”
Wishing Dr Andrew Palmer a happy retirement
After more than 25 years of dedicated service, we bid a fond farewell to Dr Andrew Palmer as he retires from his role as Consultant Nephrologist at Cromwell Hospital.
Since joining us in 1998, Dr Palmer has been an integral part of the renal team and a highly respected member of our consultant community. His expertise, professionalism, and unwavering commitment to patient care have touched the lives of countless patients and colleagues alike.
Dr Palmer will be greatly missed by all who have had the privilege of working alongside him. We extend our deepest gratitude for his exceptional contribution and wish him a happy, healthy, and fulfilling retirement.
Christmas leave
Christmas is fast approaching, and we hope you’re looking forward to a well-deserved break.
To ensure outpatient clinic and theatre space is used effectively during this period, we’d like to start planning now. We know many consultants request additional ad hoc clinics and theatre sessions around their annual leave to meet patient and clinic requirements.
If you’re booking annual leave over the Christmas holidays and need to cancel clinic, theatre, or angio time, please let our teams know as early as possible so we can plan accordingly.
For clinics, contact [email protected].
For theatres and angio, contact [email protected].
Cromwell Hospital partners with Prostate Cancer UK
Cromwell Hospital is proud to partner with Prostate Cancer UK to help men take charge of their prostate health.
Prostate Cancer UK is the UK's leading men's health charity, committed to raising awareness of prostate cancer, funding vital research, and providing ongoing information and support to men and their loved ones to help them navigate prostate cancer.
Through our year-long partnership, we aim to break down the stigma and embarrassment that can prevent men from seeking help early – when prostate cancer is easier to treat.
Prostate cancer is the most common cancer in men. The risk increases if you're over 50, Black, or if your dad or brother has had the disease.
At Cromwell Hospital, we offer cutting-edge diagnostic and treatment options, including minimally invasive techniques such as high-intensity focused ultrasound (HIFU) and cryotherapy.
If a man receives an abnormal PSA blood test result during a routine GP visit, our streamlined diagnostic pathway ensures fast access to further testing and expert care.
Lexham Gardens: Book your tour now
We’re excited to announce the upcoming opening of Lexham Gardens, our new state-of-the-art healthcare space.
This modern development will feature a dedicated Therapies department spread across three floors and a new, purpose-built Radiology department – both designed to enhance patient care and deliver an exceptional experience.
To mark the opening, we’re offering guided tours of the new building. These tours will give you the chance to explore the facilities first hand and see how Lexham Gardens has been developed to improve collaboration and the way we work together.
For details on tour dates, please contact the Consultant Engagement Team at [email protected].
Consultant survey
Our 2025 Consultant Survey is now live!
This is your opportunity to share insights, experiences, and ideas that will help us create the best possible environment for delivering outstanding patient care. Your feedback is invaluable – it shapes how we work together, highlights what’s working well, and identifies where we can make meaningful improvements.
If you haven’t received your survey link, please contact [email protected]. Every response makes a difference, so thank you for taking the time to share your views!
Consultant compliments
We are delighted to share the following reviews for consultants working at Cromwell Hospital, which were collected via our patient experience platform, Medallia.
Mr Thomas Hester, Consultant Orthopaedic Surgeon
“I recently underwent ankle ligament reconstruction and arthroscopy at Cromwell Hospital and had an excellent experience from pre-admission to discharge. I would like to express my sincere appreciation to Mr Hester for the successful surgery... Overall, the Day Case Surgery Unit team demonstrated exceptional professionalism, compassion, and teamwork. I am very pleased with the care I received and would not hesitate to recommend Cromwell Hospital.”
Dr Aditya Prinja, Consultant Orthopaedic Surgeon
“I feel very fortunate that I was able to see an amazing doctor, Dr Aditya Prinja, in Orthopaedics. I was very nervous about my wrist injury, and he went out of his way to have a wonderful manner with warmth and patience. He was accessible, supportive, and very informative. He is just one of the top doctors I’ve ever met. Amazing person.”
Mr William Grant, Consultant ENT Surgeon
“Dr Grant had deep knowledge of my issue, acted quickly on two occasions with treatments and procedures that he thought might help, and ultimately resolved my issue. He was accessible out of his office hours when I had urgent queries, including sending a time-sensitive prescription when needed. I was very happy to have my hearing loss reversed, thanks to his quick actions.”
Dr Omar Malik, Consultant Neurologist
“It has been a privilege to be a patient of Dr Malik. When I first came to him, I was struggling with daily basics, even holding a cup of coffee without dropping it, while other doctors had dismissed me. Under his care, my health has dramatically improved. He guided me through challenges with clarity and efficiency, setting a standard of care that feels unmatched.”
London Medical
What's new at our outpatient and diabetes specialist centre located in Marylebone.
Paediatric cardiology service
London Medical is proud to introduce its new paediatric cardiology service, led by Professor Piers Daubeney. This specialist service provides comprehensive care for infants, children, and teenagers with suspected or confirmed heart conditions.
This includes heart murmurs and congenital heart defects, cardiomyopathy, pericarditis, myocarditis, high blood pressure, acquired heart diseases like Kawasaki disease and rheumatic fever, arrhythmias, heart concerns linked to genetic conditions (e.g. Marfan, Down syndrome), and circulatory issues like fainting, dizziness, and POTS.
Consultant compliments
We are delighted to share the following reviews for consultants working at London Medical, which were collected via our patient experience platform, Medallia.
Dr Neil Srinivasan, Consultant Cardiologist
“I accompanied my husband who saw Dr Neil Srinivasan at London Medical. My husband underwent an ECG and weight/height and blood pressure checks. The staff were very efficient and so pleasant. Dr Neil Srinivasan was amazing, not only for his specialist knowledge but he has a unique way of making you feel at ease. He was reassuring and took time to explain everything to us. He has given us confidence in the way forward and we were so pleased to have found him.”
Professor Melanie Davies, Consultant Gynaecologist
“Professor Davies showed a great deal of warmth and compassion towards my circumstances, and she skilfully guided me through my options, giving a sense of hope and confidence towards future treatment. I left the appointment being reassured by her medical opinion.”
Basinghall Clinic
The latest updates from our outpatient diagnostic centre in the heart of the City.
Reminder: No walk-in blood service
Please be advised that Basinghall Clinic is unable to accommodate walk-in blood appointments, as we do not operate a dedicated phlebotomy clinic. This is because our practice nurses are supporting other services, therefore all blood appointments are scheduled at specific times to align with these clinics.
Patients requiring a walk-in blood appointment should be advised to attend Cromwell Hospital instead.
New consultants
A warm welcome to all our new consultants.
Dr Alanna Hare, Consultant Sleep Physician
- Clinical interests: Insomnia, narcolepsy/hypersomnolence, parasomnias, periodic limb movement disorder, restless legs, and sleep apnoea
- NHS base: Guy’s and St Thomas’ NHS Foundation Trust
- Location: Cromwell Hospital
Dr Mark Williams, Consultant Cardiologist
- Clinical interests: Interventional and general cardiology, heart failure, angina, ischaemic heart diseases, valvular heart disease, pulmonary hypertension, and left and right heart catheterisation
- NHS base: Ashford and St Peter's Hospitals NHS Foundation Trust
- Location: Cromwell Hospital
We hope you enjoyed this month's newsletter. For queries, please contact [email protected].