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Our quality and safety

Internationally renowned for clinical excellence.

“Delivering world class care through excellence, transparency and continuous improvement."

Our commitment to quality

At Cromwell Hospital, quality and patient safety are central to everything we do. We continuously monitor clinical outcomes, patient experience, safety performance and regulatory compliance to ensure patients receive safe, effective, compassionate and personalised care.

We encourage open reporting, learning and continuous improvement to strengthen patient safety across all services.

Our quality assurance framework

At Cromwell Hospital, patient safety is underpinned by Bupa’s 3 Lines of Defence Risk Management Framework, which provides a structured approach to identifying, assessing, managing and learning from risks across all aspects of care. The framework promotes a proactive safety culture, ensuring that potential risks to patients, colleagues and services are recognised early and managed effectively.

Through robust governance, incident reporting, continuous monitoring and independent assurance processes, risks are reviewed at departmental, hospital and organisational levels. Learning from incidents, complaints, audits and patient feedback drives continuous improvement, helping us prevent harm, improve outcomes and enhance the patient experience.

By integrating risk management into everyday practice, Cromwell Hospital supports safe, effective and compassionate care, while maintaining compliance with regulatory standards and Bupa’s commitment to delivering high-quality healthcare.

Achieving excellence in patient outcomes

At Cromwell Hospital, we are committed to delivering exceptional clinical outcomes that improve the health, wellbeing and experience of every patient. Through evidence-based practice, advanced technology, multidisciplinary collaboration and continuous quality improvement, we monitor and benchmark outcomes across our services to ensure safe, effective and personalised care.

We use patient feedback, clinical outcome measures, audits and national benchmarking data to identify opportunities for improvement and drive excellence in care delivery. By focusing on quality, safety and innovation, we strive to achieve the best possible outcomes for our patients while maintaining the highest standards of clinical governance and regulatory compliance.

We submit our outcomes to the Private Healthcare Information Network (PHIN) and are engaging with them on improving the transparency and reliability of data and increasing our Patient Reported Outcome Measures (PROMs) and QPROMs (for cosmetic surgery) submission.

External safety accreditations and independent assurance

Cromwell Hospital is subject to a comprehensive programme of external inspection, accreditation and independent assurance. We maintain compliance with regulatory requirements and participate in nationally recognised accreditation schemes covering patient safety, clinical effectiveness, quality management, endoscopy services, medicines governance and organisational culture.

Our participation in programmes such as JAG accreditation, ISO quality management standards, PHIN reporting and Patient Led Assessments of the Care Environment (PLACE) benchmarking provides independent assurance that our services are continually monitored against recognised standards of excellence, supporting the delivery of safe, effective and compassionate care.

Bupa accreditations

We have met the following Bupa enhanced quality standards that demonstrate specialist care for the services:

Breast care centre

This Bupa accredited breast care centre offers specialist care in the following areas:

breast diagnosis centre
breast reconstruction centre
breast surgery centre

Bowel cancer centre

This Bupa accredited bowel care centre offers specialist care in the following areas:

bowel endoscopy centre
bowel surgery centre

Cancer survivorship programme

Cromwell Hospital offers a cancer survivorship programme to support people living with and beyond cancer.

Specialist services for Bupa insured customers

Paediatrics

This hospital is able to provide outpatient services for children 16 and under and inpatient services for the following age ranges:

newborn/neo-natal
1 month to 3 years
4 to 12 years
13 to 16 years

Keeping our hospital infection free

All our in-patients have their own rooms with en-suite facilities reducing the potential for transmitting infections.