Patients & visitors

Paying for treatment

We welcome both insured and self-pay patients as well as company and embassy-sponsored patients.

Insurance

We work with most private medical insurance companies. You do not need private medical insurance with Bupa to come to Cromwell Hospital.

Before you are admitted to the hospital, please contact your private medical insurer and ask them to confirm they are authorising the treatment and to provide a pre-authorisation number.

If you are covered for the treatment you require, you will need to get a referral from your GP.

Self-pay

Self-pay means you can have fast access to our consultants and services without the need for private health insurance. Anyone can self-pay and you can avoid waiting lists.

We offer a wide range of tests, treatments and surgical procedures which you can pay for when you need them. Please note, in most cases your consultant will invoice you separately for their services.

Find out more about paying for yourself >

Additional charges

We ask all patients to provide a credit or debit card on arrival. This will only be used if you have any outstanding charges, for extra items such as newspapers, telephone calls, catering for relatives or any take-home medicines or supplies.

A detailed invoice outlining additional charges will be emailed to you shortly after your visit, or at a later date if there is an insurance shortfall.

We require you to provide card details, these will be saved by the hospital and payment will be auto debited within 14 days, unless a query is raised relating to the fees.

If you have a question regarding the charges made to your credit/debit card. Please contact our Credit Control Team on +44(0)3458500025.

Book an appointment today

Our telephone lines are open 8am to 8pm Monday to Friday and 8am to 2pm Saturdays.

Please note - regrettably we are unable to answer specific medical questions or offer medical advice via email or telephone