Patients and visitors

Paying for treatment

We welcome both insured and self-pay patients, as well as company and embassy-sponsored patients.

Private health insurance

We work with most private health insurance companies. You do not need private health insurance with Bupa to come to Cromwell Hospital.

Before you are admitted to the hospital, please contact your private health insurer and ask them to confirm they are authorising the treatment and to provide a pre-authorisation number.

If you are covered for the treatment you require, you will need to get a referral from your GP.

Find out more about paying with private health insurance >


Self-pay means you can have fast access to our consultants and services without the need for private health insurance. Anyone can self-pay and you can avoid waiting lists.

We offer a wide range of tests, treatments, and surgical procedures which you can pay for when you need them. Please note, in most cases your consultant will invoice you separately for their services.

Find out more about paying for yourself >

Additional charges

We ask all patients to provide a credit or debit card as a prerequisite for booking an outpatients appointment. This will only be used if you have any outstanding or additional charges.

A detailed invoice outlining additional charges will be emailed to you shortly after your visit, or at a later date if there is an insurance shortfall.

The card details you provide will be saved by the hospital and payment will be auto-debited within 14 days, unless a query is raised relating to the fees.

If you have a question about the charges made to your card, please contact our Credit Control team on +44 (0)34 5850 0025.

Book an appointment today

Our telephone lines are open 8am to 8pm Monday to Friday and 8am to 2pm Saturdays.


Alternatively, fill out our appointment request form and we'll be in touch shortly.

Please note - regrettably we are unable to answer specific medical questions or offer medical advice via email or telephone.