Patients & visitors

Find out what to expect as a patient or visitor at Cromwell Hospital

We believe in personalised care, built around you. That's why, from the moment you arrive, we'll do everything we can to make you feel comfortable and supported.

Our patients and their families always come first and we take both your care and safety very seriously.

So whether you're coming in for an appointment, staying with us for a while or visiting a loved one, we're here to help.

How to find us

Our hospital is based in a quiet location near Kensington Palace, with fast transport links to Heathrow airport and central London.

See our locations >


For the blind and partially blind

All signage throughout the hospital is available in Braille. Developed alongside the RNIB, it's clear, and easy to read and touch.

For the deaf and partially deaf

We have portable hearing devices and hearing loops installed at all of our reception desks in the hospital.

Book an appointment today

Our telephone lines are open 8am to 6pm on Saturdays, excluding bank holiday weekends.

If you need support outside these hours, please call our appointments team on 020 7460 5700. The opening hours for this phone line are 8am to 8pm, Monday to Friday, and 8am to 2pm on Saturdays. Please note - regrettably we are unable to answer specific medical questions or offer medical advice via internet, email or telephone.