Cromwell Hospital are proud to take par
t in the Patient-Led Assessments of the Care Environment (PLACE) Programme. Our PLACE assessment results allow us to continually improve our services for the benefit of our patients.
We are delighted to be ranked as the highest-scoring independent hospital in London.
These results reflect our strong performance across the PLACE domains, which together assess how well we provide a safe, clean, comfortable and patient-centred environment.
“We are pleased to be recognised by PLACE for our work towards patient privacy, dignity, and care. We uphold the highest standards to offer world-class care for all our patients,” said Elisabeth Santos, Support Services Manager.
PLACE assessments are an annual appraisal of the non-clinical aspects of NHS and independent healthcare settings, undertaken by teams made up of staff and local members of the public (known as patient assessors). The team must include a minimum of two patient assessors, making up at least 50 per cent of the group.
The assessments involve patient assessors visiting hospitals to assess things such as the facility’s cleanliness, food and hydration provision, privacy and dignity, and how a facility can meet the needs of people with dementia or a disability.
Congratulations to our Cromwell PLACE team and all our staff for their work towards this achievement.