For international patients

Travelling to the UK for treatment? Find out how we can help organise care for international patients.

Call our International Patients Centre on +44 (0) 20 7460 5586

Opening hours 8am – 8pm (Mon – Fri) and 8am – 3pm (Saturday)


At Cromwell Hospital, we welcome international patients with embassy sponsorship, international health insurance and those paying for their own treatment.

We have an international reputation for excellence and have welcomed patients from over 140 countries through our doors. 

Our dedicated International Patient Centre helps patients throughout their healthcare journey. Our priority is to make your experience as smooth and stress-free as possible, and the service we offer as caring, confidential and respectful.

This includes organising a patient's treatment before they arrive at the hospital and keeping a patient's sponsor and/or insurer informed of their health journey as needed.

We can also help with:

  • getting a second medical opinion 
  • interpreting services 
  • booking appointments and arranging admissions
  • dietary and cultural requirements
  • providing support with visa applications
  • payment assistance
  • assistance with a Letter of Guarantee

Virtual care at Cromwell Hospital

We recognise that face-to-face medical appointments aren’t always practical for our international patients.

To ensure that you can safely access the care and support you need, we’ve launched a virtual consultation service whereby you can speak to a consultant online, through a video conference call.

Find out more >

Embassy-sponsored patients

At Cromwell Hospital, we work with foreign embassies and government ministries worldwide, including the Middle East. 

We provide a direct outpatient and inpatient booking service to any of our consultants. Inpatient admission to the hospital is reviewed on a case-by-case basis. 

For all embassy-sponsored patients, we will need an up-to-date medical report that: 

  • identifies the patient
  • is less than one month old
  • is in English
  • includes the patient's present condition and recent medical history

Internationally insured patients

For patients with international health cover, we offer a seamless service. We work with over 150 major insurers globally to provide direct access into our care for patients living outside of the UK.

If you wish to have treatment at Cromwell Hospital, please contact your insurer directly.

Self-pay patients

Paying for yourself? We offer a wide range of diagnostic tests and treatments for international patients who are paying for their own treatment.

Our International Patient Centre is here to help co-ordinate everything from co-ordinating your care to helping organise payment. 

Self-pay at Cromwell Hospital >

Overseas evacuations

Our experienced nursing and clinical teams are available 24/7 to facilitate priority admission for patients who need to be admitted urgently for critical care.

Find out more about overseas evacuations >

Our luxury suites

Our suites combine five-star luxury, privacy and outstanding patient care.

Find out more about our suites > 

Where to stay

If friends or family are looking for somewhere to stay in the short, medium or long term, please take a look at our recommended hotels and serviced apartments

Where to stay >

Contact International Patient Centre

We can receive calls from 9 am to 5:30 pm Monday to Friday.

Please note - unfortunately we cannot answer specific medical questions or provide medical advice online, email or by phone.