Cromwell Hospital are proud to take part in the Patient-Led Assessments of the Care Environment (PLACE) Programme. Our PLACE assessment results allow us to continually improve our services for the benefit of our patients.

Last year we scored 99.17% and this year we are delighted to have received a total average of 99.57%. This is the highest average score across all UK hospitals, including the independent sector, who took part.

We scored 100% for our combined food, organisation food, and ward food. We also scored 100% for cleanliness; condition, appearance, and maintenance; and disability.

“We are pleased to be recognised by PLACE for our work towards patient privacy, dignity, and care. We uphold the highest standards to offer world-class care for all our patients,” said Elisabeth Santos, Facilities Support Manager, and Niamh Hennessy, Lead Dietitian.

“A variety of nutritious food options for patients is important for their recovery and experience at the hospital. We work with teams across Cromwell Hospital and external suppliers to offer high quality food that is locally sourced and sustainable, while ensuring that it is suitable for a wide range of dietary needs and preferences. We are delighted this has been recognised by PLACE,” said Dean Alunan, Catering General Manager, Compass Group UK.

PLACE assessments are an annual appraisal of the non-clinical aspects of NHS and independent healthcare settings, undertaken by teams made up of staff and local members of the public (known as patient assessors). The team must include a minimum of two patient assessors, making up at least 50 per cent of the group.

The assessments involve patient assessors visiting hospitals to assess things such as the facility’s cleanliness, food and hydration provision, privacy and dignity, and how a facility can meet the needs of people with dementia or a disability.

Congratulations to our Cromwell PLACE team and all of our staff for their work towards this achievement.